The presenter will be Tom Westlund, ABC Education Director.

Critical Skills® was developed by contractors, for contractors. This program, considered “same page training”, is designed to ensure team members are on the same page for company policies and procedures. Each of the six courses are approximately 1-2 hours in length and makes for a full day of education and learning how different departments can work efficiently with each other. Individuals will receive an ABC certificate in the mail after completion of the course.

Module Descriptions

Building Customer Satisfaction
Working to improve relations with internal and external customers, improving your mental attitude, understanding how a customer thinks and improving customer satisfaction.

Communication in Construction
Verbal vs. nonverbal communication processes, barriers to the communication process and how to improve communication in different formats.

Construction Teamwork
The importance of teamwork and key tips to working with a team, including the difference between a group and a team, and team member styles and generational differences.

Professionalism & Productivity
Learning the importance of being responsible, having integrity, and being held accountable along with solving productivity challenges.

Time & Material Management
The importance of time and material management through specific information on understanding the cost of time wasting and unapplied labor activities, staying organized, material and delivery storage, and proper paperwork and documentation.

Written Communications
The importance of accurate and timely communication in construction including specific information different types of written communication in construction (emails, time cards, construction plans, work orders, etc.).

All cancellation must be made in writing 72 hours prior to the start date and are subject to a processing fee. No refunds will be given if cancellations are made after the deadline. Most events and programs have space limitations and reservations are taken on first come, first serve basis. It is important to reserve early for an event or program that you wish to attend. ABC reserves the right to cancel the class for any reason and will do so at least 48 hours before the beginning of the course. This session will be postponed and/or cancelled if the class minimum is not met.

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Critical Skills® Certification - November 14th, 2017